Paiement: The owner accepts payment with cash or credit card (Visa, Mastercard …), but payments with check, travelers checks or American Express are not accepted. The balance has to be paid on arrival. Consumptions and additional services not mentioned in booking have to be paid to the owner at check-out time. The « touristic tax » is a local tax that the customer have to pay to the owner, who will transfer it to the Treasury.
Booking: – The booking is guaranteed only when a minimal deposit of one night per room is paid online on our website. This amount will be deducted from the final invoice. Upon receipt of this payment, a confirmation will be sent by e-mail.
Cancellation and refunds
Cancellation by the customer: All cancellations must be notified by e-mail or by letter to the owner.
a) Cancellation before arrival:
• Cancellations received more than 30 days* before arrival: refund of the amount paid less 20% of the price of one night in each room concerned.
• Cancellations received between 30 days and 15 days* before arrival: refund of the amount paid less 40% of the price of one night in each room concerned.
• Cancellations received between 14 days and 8 days* before arrival: refund of the amount paid less 70% of the price of one night in each room concerned.
• Cancellations received between 7 days and 3 days* before arrival: refund of the amount paid less the total cost of one night in each room concerned.
• Cancellations received between 2 days* before arrival and the check-in: no refund will be made and the entire stay will be charged.
* Calculating the number of days : Website
Refund: When the deposit or the full online payment was made more than 3 months prior to the cancellation, the refund is only possible by bank transfer. Any bank charges generated by this transfer are for the customer.
b) If the client don’t manifest before 9 pm the scheduled day, the contract becomes void and the owner can dispose of its guest rooms.The owner keeps the amount paid and reserves the right to claim the balance of the staying price
c) If the stay is cut short, there will be no refund.
Cancellation by the owner: Where before the beginning of the stay, the owner cancels the stay, he must inform the customer by e-mail. The client, without any prejudice to his/her right to claim compensation for any damage which may have been incurred, will be immediately refunded of all payments. He will also receive a compensation at least equal to the penalty he would had to paid if the cancellation was his fact on the same date.
Tripadvisor: After your stay, you will receive an email with a « Opinion Express Tripadvisor » to rate the quality of our services. If you do not wish to receive this email, thank you to inform us before or during your stay.